Loitering
Time in a corridor is the strongest signal on these sites.
Unmanned by design, which is the whole problem
Self storage works because customers can reach their unit without anyone letting them in. The access control knows a code was entered. It does not know how many people walked through, whether one of them had a grinder, or that the person in corridor C has been there for forty minutes and has not opened a door.
What actually happens
The pattern on these sites
The losses are rarely a break-in through the perimeter. They are tailgating behind a legitimate entry, a customer cutting the neighbour unit’s latch, or someone who rents the cheapest unit specifically to get inside the building. Access logs show a valid code every time.
Corridors and lift lobbies out of hours, and the gate. The useful signal is not that someone is present, since that is normal, but that more people entered than codes were used, or that someone has been in a corridor far longer than collecting a box takes.
Where the noise comes fromCorridor lighting on motion sensors switching on and off, and the customer who genuinely is loading a van for an hour. The first is solved by classification. The second is solved by scheduling and by sending the clip, so the operator sees a person with a trolley and stands down without calling anyone.
Detection
What to switch on here, and why
People counting
Four people through a door on one access code.
Intrusion
Anyone in the building outside access hours.
Face matching
A former customer who should no longer have access.
Monitoring
It reaches your central station, not a separate app
Events map to the zone and area your platform already expects, with the clip attached, so an operator verifies before a keyholder is called out. MDIX integrates with Immix, Bold Manitou and Stages.
Questions
The things people ask on the first call
Can it tell when more people enter than codes were used?
People counting across the entrance gives you the number through the door. Compared with the access event, a gap is tailgating. It is the single most useful measurement on an unmanned storage site.
Our corridors are long and narrow with poor light. Does that work?
Detection runs on whatever the camera produces, including infrared night mode. Long corridors are actually favourable, because a person occupies the frame for a while rather than crossing it in two steps, which makes loitering rules reliable.
Is face matching legal for us to use?
That depends on your jurisdiction and on what you tell customers, and it is a question for your own counsel rather than for us. The capability is there and it is optional. Plenty of storage sites run MDIX with face matching switched off entirely.
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See it on your own cameras
The demo is a 20 minute call. Bring one camera you are unhappy with and we will show you what it would have caught.
Or call 1-844-634-4968